NEFA is committed to hiring individuals who reflect the diversity of the communities it serves, and is an equal opportunity employer. Unless otherwise noted, send resume and cover letter to jobs@nefa.org (with the job title in the subject line) or by mail to:

New England Foundation for the Arts
Attn: Jobs
145 Tremont Street, 7th Floor
Boston, MA 02111 

No faxes, please.


Reports to: Research Manager
The New England Foundation for the Arts seeks a dynamic arts and technology oriented individual to serve as site administrator for CreativeGround.org, an online directory which enables users to find and connect with New England’s cultural nonprofits, creative businesses, and artists of all disciplines. 
Specific Duties
  • Provide friendly and knowledgeable customer service and technical assistance to support constituents, routing to program staff as appropriate
  • Process user accounts and approve profile updates to maintain site data quality
  • Monitor content, data, and technical issues, prioritizing and implementing solutions
  • Update non user-generated content
  • Track usage and analyze trends
  • Provide support for the development and maintenance of robust participation in CreativeGround across all applicable NEFA programs
  • Coordinate marketing & communications including drafting audience-specific informational pieces, distribution of materials such as e-blasts and e-newsletters, and social networking
  • Maintain content interface between CreativeGround and NEFA.org
  • Work with NEFA program and development staff to capture CreativeGround stories and testimonials to share with staff, funders, and the field
  • Facilitate data synch with Salesforce
  • Support site maintenance and enhancements with developer as needed
  • Other duties as assigned.
  • Facility with web-based products and databases;
  • Strong ability to communicate and network with a broad constituent base (including through use of social media platforms and online marketing tools);
  • Demonstrated success in coordinating multiple team members and projects;
  • Customer service orientation;
  • Knowledge of Salesforce, Constant Contact and Drupal strongly preferred;
  • Knowledge of Microsoft Word, Access, Excel, Google Analytics, Twitter and Facebook;
  • Self-reliance, attention to detail, ability to meet deadlines;
  • Willingness to learn, be patient with users, be flexible, and problem solve;
  • Interest in and regional/national perspective on creative economy/cultural community development a plus
2-3 years professional experience with website administration; arts background and project management a plus.
Bachelor’s Degree