Employment

NEFA is committed to hiring individuals who reflect the diversity of the communities it serves, and is an equal opportunity employer. Unless otherwise noted, send resume and cover letter to jobs@nefa.org (with the job title in the subject line) or by mail to:

New England Foundation for the Arts
Attn: Jobs
145 Tremont Street, 7th Floor
Boston, MA 02111

No faxes, please.

program coordinator, creative city

Reports to:  Program Manager, Creative City
Position Type:  Full-time, exempt

Job Description:
The Program Coordinator will work to administer and support Creative City, a NEFA initiative that enables artists to create projects of all disciplines that take place in the public realm and that integrate public participation into artistic process and presentation. Creative City is currently in a three-year pilot phase and takes place in the city of Boston. This position requires excellent communication and planning skills, a keen attention to detail, and a passion for the arts. The Program Coordinator reports to the Creative City Program Manager and works with other NEFA staff and programs to adhere to NEFA’s standard of excellence.

ESSENTIAL FUNCTIONS
Grants Processing

  • Initiate and maintain online grant application forms and grantee reports;
  • Monitor activity in each award cycle;
  • Process grant applications and grantee reports in accordance with NEFA’s established protocols and data collection requirements;
  • Provide post award administrative support including grant notifications, generation and tracking of award letters and contracts, grantee report maintenance and follow-up, and payment requests;
  • Maintain complete application files, constituent records and mailing lists in grants and contacts database

Constituent Support

  • Respond to phone and email inquiries from constituents, provide technical assistance, information, and other support to applicants, grant recipients, and other constituents;
  • Track and contribute to program efforts to reach new applicants and build relationships and opportunities with stakeholders across multiple communities;
  • Work with grant recipients to support requirements for crediting, images, and other program material, evaluation, and payments;
  • Participate in New England Programs efforts to recruit new and increased  participation in CreativeGround.org

Program Coordination

  • Assist in drafting agendas and correspondence for panel and other advisory group meetings;
  • Prepare and distribute application and review materials for panel meetings;
  • Coordinate logistics including scheduling, locating/securing meeting location, catering, tracking participant attendance, and technical needs for Creative City grant workshops, panel meetings, grantee cohort meetings, and other events;
  • Develop content ideas and identify potential speakers, as well as coordinate logistics for Public Art Discussion Series and other professional development events;
  • Support Creative City Program Manager in meetings through note taking, summarizing discussions and identifying next Provide communications staff with program documentation and revisions, mailing lists, grantee testimonials, and web updates;
  • Contribute to NEFA’s blog posts to promote and highlight Creative City;
  • Disseminate relevant Creative City news and information to NEFA’s social media accounts

QUALIFICATIONS

Required:

Education: Bachelor’s degree
Experience/Skills: 

  • 3-5 years of related work experience
  • Outstanding communication skills - verbal, written, and interpersonal
  • Strong editorial skills with impeccable attention to detail
  • Strong organizational and planning skills with the ability to anticipate, initiate, and advance multiple priorities and projects concurrently
  • Team player with enthusiasm for taking on tasks both large and small
  • Solid experience with data entry and tracking
  • Proficiency in Windows, Microsoft Office, social media
  • Experience in meeting and event planning

Preferred:

  • Background in grant making, arts administration, and/or public art
  • Familiarity with Salesforce, Foundation Connect, or Constant Contact
  • Familiarity with Boston neighborhoods and communities

CreativeGround Website Administrator

Reports to:  Research Manager
Position Type:  Full-time, exempt

Job Description:
The website administrator for CreativeGround will maintain and promote usage of NEFA’s New England-wide online directory that enables users to find and connect with the region’s cultural nonprofits, creative businesses, and artists of all disciplines. CreativeGround is in its third year and is the evolution of NEFA’s prior websites aimed at quantifying and spotlighting New England’s creative community, CultureCount and Matchbook.org. This position requires excellent communication and technical skills, experience with databases, and a passion for the New England creative economy. The CreativeGround Website Administrator reports to the Research Manager and works with other NEFA staff and programs to adhere to NEFA’s standard of excellence.

ESSENTIAL FUNCTIONS
Marketing and Customer Service

  • Respond to phone and email inquiries from constituents, provide technical assistance, information, and other support to site users, project partners, NEFA staff, and other constituents;
  • Coordinate the development and maintenance of robust participation in CreativeGround across all applicable NEFA programs;
  • Implement and update the communications plan for CreativeGround, identifying targets and appropriate strategies to reach them;
  • Identify and attend events on behalf of CreativeGround such as workshops, conferences, meetings, and site demonstrations throughout New England;
  • Cultivate relationships to develop or improve markets for and usage of CreativeGround across New England communities;
  • Create and distribute marketing materials including audience-specific handouts, e-blasts and e-newsletters, blogs, sponsorship ads, and social networking posts;
  • Schedule and post training webinars and online materials;
  • Capture CreativeGround featured profiles, user stories and testimonials to post on the site and share with staff, funders, and the field;

Website Tech and Data

  • Process user accounts and approve profile updates to maintain site data quality;
  • Ensure data integrity by creating systems to review and clean new and previous data, such as duplicate, out of business, or inappropriate profiles;
  • Monitor technical issues, prioritizing and implementing solutions;
  • Update help text and non-user-generated site content;
  • Track site usage and analyze trends;
  • Maintain content interface between CreativeGround and NEFA data systems, including NEFA.org and Salesforce;
  • Support site maintenance and enhancements with outside developer as needed;

Program Coordination

  • Assist in drafting agendas and correspondence for program staff and other advisory group meetings;
  • Coordinate logistics including scheduling, locating/securing meeting location, catering, tracking participant attendance, and technical needs for CreativeGround workshops, and other events;
  • Support Research Manager in meetings through note taking, summarizing discussions and identifying next action steps;
  • Coordinate with communications staff to cross-promote NEFA and CreativeGround and keep materials and website references up to date;
  • Update appropriate mailing lists in Salesforce;
  • Implement and document updates to the CreativeGround project work plan;
  • Share CreativeGround statistics with NEFA staff and program partners;
  • Meet regularly with Research Manager and participate in CreativeGround planning and evaluation discussions

QUALIFICATIONS
Required:

Education: Bachelor's degree
Experience/Skills:

  • 3-5 years of related work experience
  • Experience promoting a free product or service to a broad constituent base
  • Facility with web-based platform administration and database maintenance
  • Outstanding communication skills - verbal, written, and interpersonal
  • Strong editorial skills with impeccable attention to detail
  • Strong organizational and planning skills with the ability to anticipate, initiate, and advance multiple priorities and projects concurrently
  • Experience training technical skills to a wide range of proficiency levels
  • Demonstrated success in coordinating multiple team members and projects
  • Proficiency in Microsoft Office, Drupal, Constant Contact, InDesign, Google Analytics, and social media
  • Customer service orientation - willingness to learn, be patient with users, be flexible, and problem solve
  • Self-reliance and ability to meet deadlines independently
  • Licensed to drive in the U.S.

Preferred:

  • Experience in meeting and event planning
  • Background in marketing/design and/or creative economy research or initiatives